1. Non-Refundable Period
For all bookings made between 25th December and 7th January, the advance amount is strictly non-refundable, irrespective of the cancellation time or reason.
2. How to Cancel a Booking
All cancellation requests must be submitted only by mode you have received confirmation. No verbal or telephonic cancellation will be considered valid.
Cancellation Charges (Except 25th Dec - 7th Jan)
| Time Before Pick-up | Cancellation Charge | Refund |
|---|---|---|
| More than 48 hours | No penalty | Full refund of advance (excluding GST & transaction charge) |
| Between 48 hrs – 36 hrs | 25% of advance amount | 75% refund |
| Between 36 hrs – 24 hrs | 50% of advance amount | 50% refund |
| Between 24 hrs – 12 hrs | 75% of advance amount | 25% refund |
| Between 0 hrs – 12 hrs | 100% of advance amount | No refund |
4. Unreachable Contact Number
If the mobile number provided by the guest is switched off or not reachable at the time of pick-up, the booking will be considered a “No Show”, and no refund of the advance amount will be given.
5. Date Modification Policy
If you wish to change your pickup date, it can be modified without any penalty, except during 25th Dec to 7th Jan, when no modification is allowed. Once a booking has been modified, any subsequent cancellation will make the advance amount non-refundable.
6. Shortening the Trip
If the customer decides to reduce the number of days during the journey, the original quoted amount must still be paid in full.Example: If you booked a taxi for 5 days and decide to end the trip after 2 or 3 days, you must still pay for all 5 days as per the original quotation. 7. Extending the Trip If you wish to extend your journey, you will need to pay extra cab charges for the additional days. Extension requests will depend on vehicle availability at that time
8. Incorrect Cab Capacity Booking
If the guest books a cab with lower seating capacity and, upon pickup, it is found that the number of passengers exceeds the cab's capacity: The driver will not allow adjustment beyond the legal seating limit. The booking will be cancelled immediately, and the guest must book a higher-capacity cab (subject to availability). If the guest refuses the alternative cab, the advance amount will not be refunded or adjusted.
